MAINTI4® After Sales Service offers a complete management or your after sales service, along with commercial management, from quotation to billing.
Your customer base and equipments
- You have one card per customer with their informations : coordinates, contacts, technical equipments list, types of contracts, preventive visits…
- Follow up each installation, and be alerted of the checks and maintenance preventive to do on their equipments.
After sales service calling management
- Improve and ensure the management of incoming calls from your customers,
- Save each call from your customers and consult quickly the history,
- Access at a glance to your customers’ card, their contract, their equipments…,
- Be reactive ! Create and plan a work for one of your technicians.
Dematerialize, be mobile
- No more binder with paper form. Dematerialize paper through our mobile solution !,
- Equip your technicians with smartphones or tablets and access to customers’ informations, checks’ details, the visits to do,
- Consult the histories of the previous works to improve the quality and the rapidity of your works,
- Consult in real time or not the tasks to do directly in the field,
- The electronic document management is directly integrated in our CMMS software MAINTI4®,
- Realize ans sign electronically your reports directly on your mobile phone. Send automatically your report to the customer by e-mail.
Analyze the recurrent problems of the after sales service
- Spot easily the recurrent problems on your devices to detect the conception’s anomaly,
- Set up of preventive maintenance following the analyze of the recurrent problems.
- Install RFid tags, NFC, or barcodes labels at your customers to be faster in the field,
- No need to search customer or equipment ; scan your tag and do your work !
After sales service maintenance management and commercial management
- In addition to the technical, check, maintenance part, the solution MAINTI4® proposes a complete commercial management,
- Realize your supplies’ purchases from MAINTI4®, and quotations including your stock, the cost of the work, and different services,…
- Follow up the sales orders, the deliveries and the billing,
- Follow up the different costs of a new intallation at your customer, included a division between purchases, works done and billing.
CMMS web solution for your after sales service
Automatic e-mail alerts for your service will allow you to optimize your reactivity and increase your customers’ satisfaction.
Manage your contracts with MAINTI4®
- With MAINTI4®, you can manage your customers’ maintenance contracts ; it’s a CMMS software easy to use.
- Each customer has a contract, so you can follow up the performances expected in the contract or not, and realize a simple and quick billing.
- Be alerted at the right moment about the renewal of the contract !
In the after sales service sector, the CMMS users are many to trust TRIBOFILM and its maintenance software for the sales service sector.