MAINTI4® After Sales Service offers a complete management solution for your after sales services, along with sales management, from quoting to billing.
Your customer and equipment database
- Each customer has a seperate file with all the relevant information in one place : contacts and their details, technical equipment lists, types of contracts, preventive visits …
- Keep track of the installation process for each customer and get alerted when controls and preventive maintenance are coming up.
After Sales Service and managing calls
- Improve tracking and management of incoming calls from your customers,
- Save each call and get quick access to customer call history,
- Get a quick overview of each customer’s information, contracts, equipment …,
- Be quick to respond ! Create and schedule work orders for technicians.
Change to a paperless system, get digital and mobile
- The old days of filing cabinets with paper customer files are over ! You can file all the relevant information digitally with our our mobile solution !,
- Equip your technicians with smartphones or tablets to access customers’ informations, check details, upcoming visits…,
- Consult Intervention Report Logs and improve the quality and speed of your interventions,
- Get real-time access to what needs to be done on-the-field,
- Management of electronic documents is already integrated in our CMMS sorftware MAINTI4®
- Create and electronically sign your reports directly on your mobile phone. And then send them automatically to your customer by e-mail.
Analyze recurring problems from After Sales Services
- Easily spot recurring problems directly from your device and detect design anomalies.
- Implement Preventive Maintenance based on the analysis of recurring problems.
- Install RFid, NFC, or barcode labels to work faster,
- Stop wasting time searching for customer or equipment information : scan the tag and get the job done !
After Sales Service Maintenance Management and Sales Management
- As well as the assistance it brings to Technical and Maintenance Management, our MAINTI4® solution offers complete Sales Management,
- Complete your supply purchases directly through MAINTI4®, as well as quotes related to stock, work costs, and different services…..
- Follow up Sale Orders, Deliveries and Billing,
- Follow up on the different costs of a new intallation for your customer, including the differences between purchases, works done and billing.
A CMMS web solution for your After Sales Service
Automatic e-mail alerts sent to different service teams means you can optimize your reaction time and increase customer satisfaction.
Manage your customer contracts with MAINTI4®
- With MAINTI4®, you can manage your customers’ Maintenance Contracts ; it’s an easy to use CMMS software.
- Each customer contrat is saved, so you can track and follow expected performances for the contract, as well as do simple and quick invoicing.
- Be alerted at the right time about the renewal date of a contract !
In the After Sales Service sector, the many CMMS users already trust TRIBOFILM and its Maintenance Software for after sales teams.